CONDITIONS OF USE

Welcome to the My Energy Solutions Web site. By using the My Energy Solutions Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, and all disclaimers and terms and conditions that appear elsewhere on the My Energy Solutions Web site. The policies of My Energy Solutions retail stores may differ substantially from those applicable to your use of the My Energy Solutions Web site. My Energy Solutions stores in Puerto Rico have their own policies.

References to My Energy Solutions herein refer to My Energy Solutions store by Truesource Media Services, or its affiliates, subsidiaries and designees as deemed appropriate by My Energy Solutions.

My Energy Solutions reserves the right to make changes to the My Energy Solutions Web site and its Conditions of Use and Legal Notices at any time. Each time you use the My Energy Solutions Web site, you should visit and review the then current Conditions of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the My Energy Solutions’ Web site, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the My Energy Solutions Web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Disclaimers and Limitation of Liability

By using the My Energy Solutions Web site, you expressly agree that use of the My Energy Solutions Web site is at your sole risk. The My Energy Solutions Web site is provided on an "AS IS" and "as available" basis. Neither My Energy Solutions nor its parent company, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the My Energy Solutions Web site will be uninterrupted or error-free. Neither My Energy Solutions nor its Associates warrant the accuracy, integrity or completeness of the content provided on the My Energy Solutions Web site or the products or services offered for sale on the My Energy Solutions Web site. Further, My Energy Solutions makes no representation that content provided on the My Energy Solutions Web site is applicable to, or appropriate for use in, locations outside of the United States. My Energy Solutions and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by My Energy Solutions or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you. Average savings claims of 10% to 25% are made to us directly by our customers and could mean customers save anywhere from 5% to 50% on their energy bills. Products of My Energy Solutions are not warranted (they are not under warranty) under any circumstance by the manufacturer against power surges and "acts of God". If there is a power surge from the Electrical provider, lightning strikes, or acts of God, products by My Energy Solutions are helpful in regulating electrical spikes that would otherwise be a problem for your appliances, but it should not be confused with a whole house surge protector.  This includes the Energy Smart Unit™ which helps regulate power surges in homes and businesses.

Under no circumstances shall My Energy Solutions or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the My Energy Solutions Web site, including but not limited to reliance by you on any information obtained from the My Energy Solutions Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of My Energy Solutions has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the My Energy Solutions Web site. Under no circumstances shall My Energy Solutions or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of product sold by My Energy Solutions – this includes any non-licensed installation by the customer or others. Customers who choose to install or open the casing of My Energy Solutions products are in violation of these terms and said products’ warranties will be null and void. In addition, the Energy Smart Unit must be properly grounded or the warranty is void and we will not accept returns if the building on which the Energy Smart Unit is installed upon is not grounded. If customer has been advised that the customer’s location requires more than one Energy Smart Unit and only installs less than the recommended number of Energy Smart Units, no warranty from My Energy Solutions will apply to any units installed at that location. If repair is needed then it must be performed by a licensed technician. It is the customer’s responsibility to contact a licensed technician and contract them to work on the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Return Policy

All sales made through the My Energy Solutions Web site are subject to My Energy Solutions’ return policy. Customers have 30 days to return any items for a full refund if items have not been tampered with or installed.  After 30 days My Energy Solutions will not accept any returns unless the following criteria are met. Items can be returned if they comply with the warranty and money back guarantee.

Energy Smart Unit Money Back Guarantee

If customer does not see at least 5% average reduction in kWh consumption on customer’s electric bill for the first twelve consecutive months after installation, customer may return the item for a full refund of the purchase price. Customer must provide the electric bills of the location where the Energy Smart Unit was installed for the twelve consecutive months directly prior to installation as well as the twelve consecutive months of electric bills after installation. These bills must show that kWh consumption was not at least 5% lower than in the prior year. In these cases, shipping labels will be sent to customer by email for customer to use to ship the item back to My Energy Solutions, unless Energy Smart Unit was purchased from an authorized dealer. Authorized dealers may take returns directly and submit returns to My Energy Solutions in accordance with their contract with My Energy Solutions. If customer has been advised that the customer’s location requires more than one Energy Smart Unit and only installs less than the recommended number of Energy Smart Units, the Energy Smart Unit Money Back Guarantee will not apply to any units installed at that location. In addition Energy Smart Unit Money Back Guarantee is valid under the following conditions are met for the first 12 billed months of use:

1 - No additional electrical appliances, gas powered appliances, electrical wiring, circuit panels, or lighting is installed in the home or business

2 - No additional occupants

3 - No extreme variations in climate of climate controls at the location where the Energy Smart Unit is installed

In the case of damaged products from the shipper, a claim will have to be made with the shipper for the damaged product. If the customer complies with the claim and the claim has been completed we will ship another product. However if the shipper finds that the customer is responsible for the damaged product, then it’s the customer’s responsibility for the order of a new product, plus the shipping. In this case My Energy Solutions will offer a discount at its sole discretion. If product is deemed defective by licensed technician, and was not damaged by shipping, then My Energy Solutions will replace the product within 30 days at no additional charge to the customer.

Shipping

Shipping costs will be noted per item during the checkout process or you may estimate shipping costs from the cart before checkout. We will automatically default to the least expensive method of shipping available, but you will have the option to upgrade your shipping to a different service during the checkout process. If Standard shipping is not available for the item you selected, your shipping level will default to Expedited service.

Shipping cost is calculated on a "per item" or "per pound" basis and is based on the level of shipping service selected (Standard, Expedited, Express). We ship through FEDEX, UPS, or USPS.

Legal Notices

Welcome to the My Energy Solutions Web site. By using the My Energy Solutions Web site YOU AGREE TO BE BOUND BY ITS LEGAL NOTICES (explained below), CONDITIONS OF USE, and all disclaimers and terms and conditions that appear elsewhere on the My Energy Solutions Web site. The policies of My Energy Solutions retail stores and authorized dealers may differ substantially from those of the My Energy Solutions Web site.

References to My Energy Solutions herein refer to My Energy Solutions, My Energy Solutions or their affiliates, subsidiaries and designees as deemed appropriate by My Energy Solutions.

My Energy Solutions reserves the right to make changes to its Legal Notices and Conditions of Use at any time. Each time you use the My Energy Solutions Web site, you should visit and review the then current Legal Notices and Conditions of Use that apply to your use of this site and any transactions made while on the site. If you are dissatisfied with, its content or Legal Notices and Conditions of Use, you agree that your sole and exclusive remedy is to discontinue using the My Energy Solutions Web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Order Limitations

We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

Termination of Use

My Energy Solutions may, at its sole discretion, terminate your account or your use of the My Energy Solutions Web site at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. My Energy Solutions reserves the right to change, suspend or discontinue all or any aspects of the My Energy Solutions Web site at any time without prior notice.